Train Advisors Customers Trust
A complete training library built to improve D V I presentation, estimate clarity, customer communication, and front-counter confidence.
Clearer customer conversations
Stronger D V I and estimate presentation
Built from real shop experience
Designed for advisors, shop owners, and teams
What’s included
A complete training library built to develop better service advisors from the ground up — with tiered programs, D V I training, communication courses, word tracks, written guides, and real-world shop processes.
This is not one course.
It is a full advisor development system.
Service Advisor Excellence Series
Service Advisor Excellence is a complete training series built to develop service advisors who can lead the front counter with confidence, structure, and trust.
This series teaches the real skills advisors need inside a modern repair shop: how to follow a consistent workflow, understand the D V I process, communicate clearly with customers, build estimates, present recommendations, handle objections, prioritize repairs, and create a better customer experience from start to finish.
Each level builds on the one before it — starting with the foundation of the advisor role, moving into stronger communication and sales presentation, and advancing into leadership, consistency, and higher-level shop performance.
Service Advisor Excellence is not built around pressure selling. It is built around proof, process, professionalism, and customer trust. The goal is to help advisors explain what the vehicle needs, why it matters, and how to guide the customer toward confident decisions.
Built from real shop experience, this series gives service advisors and shop owners a practical system for improving workflow, increasing approvals, raising A R O, and creating a more professional service experience.
Tier 1
Tier 1 teaches the foundation every service advisor needs before they can perform at a high level. This course focuses on the advisor role, shop workflow, customer communication, repair order structure, D V I basics, estimate preparation, and the habits required to create a professional customer experience.
Tier 2
Tier 2 builds on the foundation by teaching advisors how to present inspections, explain recommendations, handle customer questions, prioritize repairs, and guide customers toward confident decisions. This course focuses on trust-based selling, clear language, objection handling, and turning the D V I into a stronger customer conversation.
Tier 3
Tier 3 is built for advisors ready to lead at a higher level. This course focuses on consistency, accountability, workflow control, team communication, customer retention, performance awareness, and leadership behind the counter. The goal is to help advisors become trusted leaders who improve shop results and protect the customer experience.
Online Service Advisor Courses
A complete course library built to train service advisors in communication, workflow, D V I presentation, phone skills, estimate review, and customer trust — from first contact to final pickup.
DVI Training and More
Champion’s D V I training ecosystem is built to help your entire shop improve the way inspections are performed, presented, and turned into trust.
This system includes D V I books, role-specific PDFs, training courses, and the Champion D V I Playbook for shop owners who want to build a stronger inspection process from the top down. Whether you are training service advisors, technicians, managers, or ownership, these tools work together to create better pictures, clearer notes, consistent grading, stronger estimate presentation, and a more professional customer experience.
This is more than D V I education. It is a full system for training your team, improving communication, raising consistency, and helping your shop turn inspections into a process customers can understand and trust.
Who this training is for.
This training is built for the people responsible for improving communication, consistency, and customer trust inside the shop — whether you are leading the business, learning the role, or refining an already proven process.
Shop Owners
For owners who want a stronger service process, better team communication, more consistent D V I presentation, and a system that helps raise professionalism, trust, and shop performance.
Experienced Advisors
For experienced service advisors who want to sharpen their communication, improve estimate presentation, strengthen customer trust, and operate at a higher level with greater consistency and leadership.
New to the Industry
For new service advisors or team members entering the industry who need a clear foundation in workflow, customer communication, D V I process, estimate building, and front-counter confidence.
“Consistency changes the customer experience. When people know your process, they trust your recommendations, understand their vehicle better, and build relationships with your shop that can last for decades.”
Kevin Tarpley
Founder, Champion University
Train Anywhere
Give your team access to high-level service advisor training wherever they are. Whether they are at the shop, at home, between appointments, or reviewing material after hours, Champion University makes it easier to learn without being locked into one place or one schedule.
This training is built to be flexible, practical, and easy to apply in the real world — so advisors can keep improving their workflow, communication, D V I presentation, and customer experience while staying connected to the day-to-day operation of the shop.
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